What we owe, and who to.

The purpose of the Company is to deliver returns to shareholders whilst having an overall positive impact on society and the environment.

Specifically: Ecodia exists to put competent software in the hands of environmental and community organisations that could not otherwise afford it. Small conservation groups, campouts, land-care collectives and charities run on volunteer time and thin budgets, and the tools available to them are usually either enterprise products priced for someone else or nothing at all. We build the same standard of software for them that a commercial client would get, and we build it so they can keep running it without us.

This is not a side commitment to the business. It is the business. Our client base is made up of environmental and community organisations, and the work we are paid for is the work that advances the purpose. When the two ever pull apart, the directors' clause below is what governs the decision.

Approved and binding

This purpose statement is adopted in the constitution of Ecodia Pty Ltd and approved by the company's highest governing body. It sits alongside a clause requiring the directors to weigh long-term consequences, workers, suppliers and customers, the community and the environment, the company's reputation, shareholders, and the company's ability to create an overall positive impact, without being required to give priority to any one of those over another.

While Ecodia holds B Corp certification, neither clause may be removed.

Ecodia Pty Ltd is a very small company: one director, no employees, and no contractors engaged to date. Being small is not a reason to skip this, but it does change what honest engagement looks like, so what follows describes mechanisms that actually run rather than a structure borrowed from a larger company.

Workers

The company currently has one worker, who is also its sole director. There is no workforce to survey and claiming otherwise would be false. If and when Ecodia engages employees or contractors, a worker engagement mechanism will be established before the first engagement begins, and this page will be updated to describe it.

Customers

Our clients are environmental and community organisations, and they are the stakeholder group we are closest to. Engagement is direct and continuous: we work inside their tools, we are reachable without a ticket queue, and scope is agreed in writing before work starts. Every client can raise anything through the grievance route below, and clients hold their own infrastructure so they can leave with their software intact.

Suppliers

Ecodia's suppliers are almost entirely software and infrastructure vendors. We pay them on time, we do not seek payment terms that push risk onto smaller vendors, and we prefer suppliers whose own environmental disclosures are public and checkable. Supplier concerns can be raised through the same grievance route as anyone else's.

Investors

The company has taken no outside investment. Its shareholder is its sole director. Governance rights over material decisions are held by a related entity under a signed deed, which caps distributions to the shareholder and requires independent concurrence above a threshold. If Ecodia ever raises outside capital, that will be disclosed here.

The community where we operate

Ecodia is based on the Sunshine Coast in Queensland and most of the organisations we work with are Australian. Our engagement with the local community is the work itself: the software we build is used by groups running campouts, conservation programs and volunteer operations in the places we live. We also run a grant that funds a full software build for an Australian not-for-profit at no cost.

The environment

The environment has no voice in a commercial negotiation, which is why it is named explicitly in the directors' clause rather than left to good intentions. In practice our direct footprint is small (one person, no facilities, no fleet) and our material environmental effect is second-order: it is what the organisations we build for are able to do because the software works. We would rather state that plainly than claim a carbon position we have not measured.

We have not completed a greenhouse gas inventory. Saying so is more useful than an unmeasured claim, and it is the honest answer until the measurement exists.

How this reaches decisions

These interests are not consulted as a formality after a decision is made. The directors' clause in the constitution requires them to be included in the consideration itself, and a signed governance deed requires an independent party's concurrence on material decisions above a threshold, which means a decision taken purely on shareholder interest can be stopped by someone other than the shareholder.

Anyone affected by Ecodia's work can raise a grievance: a client, someone who uses software we built, a supplier, a member of the public, or a worker. Write to code@ecodia.au with Grievance in the subject line, or use the contact form and say that it is a grievance. You do not need a particular format, and you do not need to be a client.

What we accept as a grievance

We accept any concern that Ecodia has caused or contributed to harm, or has fallen short of a commitment on this page. That includes the conduct of our people, the effect of software we built, a breach of privacy or data handling, a broken promise about scope or cost, a claim we made publicly that you believe is untrue, and any environmental or social harm connected to our work.

We may decline something that is outside our control, such as a complaint about a client organisation's own decisions where we built the software but do not operate the service. If we decline, we say so and explain why, rather than leaving it unanswered.

Steps and deadlines

• Acknowledgement, within 5 business days. We confirm we received it and tell you who is handling it.
• Assessment, within 10 business days of acknowledgement. We decide whether we accept it as a grievance and tell you the outcome either way, with reasons if we decline.
• Investigation and resolution, within 30 business days of acceptance. We look into what happened, tell you what we find, and propose how to put it right. If it needs longer than 30 business days, we tell you before that deadline passes and give a revised date.
• Close. We confirm in writing when the grievance is resolved, and record it. If you tell us it is not resolved, it stays open.

How we resolve things

Resolution is agreed with the person who raised it rather than declared by us. Depending on what happened that can mean correcting the work at our cost, correcting a public claim, changing a process so it does not recur, a refund or fee adjustment, or an apology and an explanation. Where we got something wrong we say so directly.

Protection from retaliation

Ecodia will not terminate, penalise, withhold payment from, deprioritise, or disparage anyone for raising a grievance in good faith, and will not treat having raised one as a factor in any future commercial decision. This applies to clients, suppliers, workers and members of the public equally.

A grievance can be raised anonymously through the contact form without giving a name. An anonymous grievance is investigated the same way, with the limitation that we cannot report back to you individually, so we publish the outcome in the annual summary instead. If you would rather raise something with someone other than the director, say so in your message and we will route it to an independent third party at our cost.

Every grievance is recorded in a register at the point it arrives, with the date, the stakeholder group, the substance, each step taken, the outcome, and the date it closed. The register is maintained whether or not any grievance has been received, so the procedure is live rather than theoretical.

Responsibility for managing grievances sits with the sole director of Ecodia Pty Ltd, who acknowledges, assesses, investigates, resolves and closes each one, and who reports on them at the annual governance review. If a grievance concerns the director personally, it is routed to an independent third party at the company's cost.

Once every 12 months we publish a summary of the status and subject of grievances received, on this page, alongside the annual review below.

Current status

As at 30 August 2026, no grievance has been received since the company was registered on 24 November 2025. The register exists and is empty. We would rather report an empty register accurately than imply activity that has not occurred.

These principles govern every public claim Ecodia makes about its social or environmental impact, on this site, in proposals, in pitches, and anywhere else our name is on the words. They apply to work authored by our systems as much as to work authored by a person.

Precise, verifiable, substantiated

We make claims that can be checked against a source, and we cite the source. A figure we publish is one we have actually measured or read off a system, not an estimate presented as a measurement. Where a number comes from a client's own data, we say so. Where a claim rests on something we cannot yet verify, we mark it as unverified rather than rounding it into confidence.

Truthful about the negative as well as the positive

We publish what we have not done alongside what we have. This page names two of those in plain sight: we have no greenhouse gas inventory, and we have no worker engagement mechanism because we have no workers. We do not describe an intention as an achievement, we do not describe a pilot as a product, and when we get something wrong we correct it in public rather than quietly.

Ethical use of sensitive channels

We do not use the people our clients serve as marketing material. We do not publish beneficiary stories, imagery or case detail without the organisation's written agreement and, where an identifiable individual is involved, theirs. We do not use urgency, scarcity or guilt as persuasion devices, we do not buy or scrape personal contact data for outreach, and we do not present generated imagery as documentary photography.

We do not claim environmental benefit by association. Working for a conservation organisation does not make our software carbon-negative, and we will not imply that it does.

Available to whoever does the work

These principles are published here rather than kept internally, so they are permanently available to everyone who works for Ecodia and to everyone in a position to hold us to them. Anyone joining Ecodia is pointed at this page as part of starting, and a breach of these principles is grounds for a grievance under the section above.

At least once every 12 months, the highest governing body of Ecodia Pty Ltd formally reviews three things and records the review in the company's minute book: progress on advancing the public purpose set out at the top of this page; the company's social and environmental performance; and how stakeholder governance is actually being implemented, including the grievance register.

The review is recorded whether or not anything has changed, and the date of the most recent one is stamped at the top of this page. If a review finds that a commitment on this page is not being met, the commitment is either fixed or the page is corrected. What does not happen is the page continuing to describe something that stopped being true.

Questions

Anything on this page: code@ecodia.au. A grievance: code@ecodia.au with Grievance in the subject line, or the contact form. The company is Ecodia Pty Ltd, ACN 693 123 278, registered in Australia on 24 November 2025, based on the Sunshine Coast, Queensland. Our corporate structure and signed founding documents are published at Structure.