Privacy Policy

We collect information you provide directly, such as your name, email address, date of birth, and profile details when you create an account. We also collect usage data automatically, including device information, IP addresses, and interaction logs. Where you participate in eco-actions or challenges, we may collect location data and photographic evidence with your explicit consent.

We use your personal information to provide and improve the ecodia platform, personalise your experience, and deliver relevant content and challenges. Your data helps us maintain platform safety, prevent fraud, and comply with legal obligations. We may also use aggregated, de-identified data for research and analytics purposes to understand environmental impact trends.

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating the platform, subject to strict contractual confidentiality obligations. We may also disclose information where required by law, to protect the safety of our users, or in connection with a merger or acquisition.

We retain your personal information for as long as your account is active or as needed to provide you with our services. After account deletion, we will remove or de-identify your personal data within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention. Aggregated, non-identifying data may be retained indefinitely for analytics.

You have the right to access, correct, or delete your personal information at any time through your account settings or by contacting us. Under applicable privacy legislation, including the Australian Privacy Act 1988, you may also request a copy of your data in a portable format. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority.

ecodia is committed to protecting the privacy of young users. We do not knowingly collect personal information from children under 13 without verifiable parental consent. Parents and guardians can review, modify, or request deletion of their child's information by contacting our privacy team. We implement additional safeguards for users identified as minors, including restricted data collection and limited social features.

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse platform usage. Essential cookies are required for the platform to function, while analytics and preference cookies are optional. You can manage your cookie preferences through your browser settings or our cookie consent tool; see our Cookies Policy for full details.

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security audits. While we take reasonable precautions, no method of electronic storage or transmission is completely secure. We encourage you to use strong, unique passwords and enable two-factor authentication on your account.

Your data is primarily stored and processed in Australia. Where we transfer data to service providers located outside Australia, we ensure appropriate safeguards are in place, including contractual protections that meet the requirements of the Australian Privacy Act. We assess each overseas recipient to ensure they provide a comparable level of data protection.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact our Privacy Officer at privacy@ecodia.app. We aim to respond to all privacy enquiries within 30 days. For complaints that remain unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).